FAQ

We currently offer facial and massage services. The full list of services offered can be found here

We have handpicked certain products from the industry’s leading brands which are effective for all skin types, including sensitive skin. All of the products we carry are of clinical grade and are formulated in the USA, Switzerland, Italy, and France.

You can make a booking online on our website, via telephone or WhatsApp to +642108702430.

If you are making a booking via WhatsApp, please provide us with your name, address, the desired treatment and the preferred date and time for your booking. If you have signed a package with us, please also indicate this in your booking request.

We will then inform you whether your desired timeslot is available and provide you with a booking confirmation with the date and time of the appointment once we have received a $60.00 deposit from you (in the case of non-package bookings).

When providing us with your personal information, please take note of our privacy policy.

Upon the receipt of your booking request, we will provide you with the relevant details for the payment of the deposit, which can either be made through bank transfer or cash.

The deposit will be applied toward the final payment due from you depending on the services you opt for and/or the products you decide to purchase.

Our therapists will inform you of the balance payment due from you upon the completion of the services to be rendered, and such payment may be settled in cash or through bank transfer.

An electronic receipt will be sent to you within 3 working days from the date of payment.

Our services extend from Wellington to Palmerston North and are subject to availability and confirmation.

Our therapists are available from 09.00 am to 08.00 pm, 7 days a week.

A booking request may be submitted at any time, though a lead time of at least 4 hours is recommended. Last-minute bookings may be entertained depending on our therapists’ availability.

You may cancel or reschedule your booking at any time before it has been confirmed.

Once your booking has been confirmed, you may cancel or reschedule up to 24 hours before your appointment is scheduled to begin without any penalty.

For any cancellation or rescheduling between 24 hours and 4 hours prior to the scheduled appointment, 50% of the deposit will be forfeited and you will be required to top-up the deposit before we reschedule another appointment.

For any cancellation or rescheduling less than 4 hours prior to the scheduled appointment, 100% of the deposit will be forfeited and you will be required to pay another deposit before we reschedule another appointment.

Where you have signed a package with us, we reserve the right to charge you for all reasonable costs incurred by our therapists in the event of last-minute cancellations.

If you are running late for a scheduled appointment, we will allow a grace period of 20 minutes for your arrival, after which the booking will be considered to be a no-show and the deposit forfeited.

Our therapists will require less than 10 minutes to set up, and such time will not be counted toward your therapy time.

Whatever makes you comfortable – you should determine your own level of comfort when disrobing, but you are required to wear underwear at the minimum for the duration of the therapy

For all treatments, our therapists will be equipped with clean sheets / towels (though you are welcome to use your own), disposable bed covers, machines and the products required for the treatment(s) requested, along with the best hands in the business to allow you to enjoy the entire experience in the comfort of your own bed.

That being said, please ensure that there is a powerpoint close to the treatment area. It would also be helpful if you are able to provide small stools / chairs for sitting and/or placing equipment.

Please note for all facial treatments the provision of a portable spa bed is on an opt-in basis (to be specified at the time of your booking) and subject to the payment of an additional transport fee of $20.00 per session (or $10.00 per session for prepaid packages). If so required, kindly ensure that there is sufficient room for our therapist to set up – the dimensions of the portable spa bed are approximately 180 cm x 60 cm – and that there is a powerpoint close by.
For all massage treatments the provision of a portable spa bed is included in the pricing, there is no additional transport fee.

We take hygiene and sanitation very seriously. All linens and equipment that come in contact with our customers will be cleaned and disinfected prior to use. Before and after each treatment, our therapists’ hands and forearms will be washed with soap and a disinfecting solution. Any breaks in the skin of our therapists will be covered by protective coverings. In the same vein, we ask that our customers maintain their personal hygiene as well.

We are happy to accommodate such requests depending on the availability of our therapists.

We do not condone or subject any of our customers to any form of pressure-selling. We firmly believe in the performance of our treatments and will only prescribe what is best and suitable according to the needs of each customer.

In addition to the therapists under our employ, we may also connect you with qualified and vetted external therapists. As such, if you enjoy the convenience and quality of our service, we kindly request that you respect us by booking treatments through our platform so that we may continue to ensure that you will always get the same level of trusted care and convenience.

If you have engaged our services before and wish to book the same therapist for future treatment, we simply ask that you state the same in your booking request.

We are a professional organisation and strictly do not condone the provision of sexual services, whether propositioned by our therapists or our customers.

We ask that all customers respect the dignity of our therapists. Any illicit requests or behavior will be reported to the appropriate authorities.

Yes! Whether you are looking to hold a corporate event in the office to relieve stress or to impress guests in an intimate party at home, we are able to cater for the same. Please contact us with the relevant details and we will get back to you with a quote as soon as we are able.

Yes! With the exquisite and comprehensive range of facial and massage treatments we offer, our gift vouchers will make the perfect gift for all occasions.

After you have purchased one of our gift vouchers, it will be sent to the recipient along with your own personal note. Thereafter, recipients simply have to provide the voucher code at the time of booking and look forward to enjoying their desired treatment in the comfort of their home.